Frequently Asked Questions
General Questions
What services does The Fire Factory offer?
We offer a comprehensive range of services including fireplace installation, maintenance, repair, and sales of various fireplace products and accessories.
What areas do you service?
We primarily service the Milwaukee area and surrounding communities. Contact us to confirm if we service your specific location.
Installation Questions
How long does a typical installation take?
Installation time varies depending on the type of fireplace and complexity of the project. A standard installation typically takes 1-2 days.
Do I need a permit for fireplace installation?
Yes, most fireplace installations require permits. We handle all necessary permit applications and ensure compliance with local building codes.
Maintenance Questions
How often should I have my fireplace serviced?
We recommend annual maintenance for optimal performance and safety. Gas fireplaces should be serviced at least once per year.
What does a maintenance service include?
Our maintenance service includes cleaning, inspection of components, testing of safety features, and necessary adjustments.